Can I cancel my Birling order?

You can cancel your order any time before it's processed and shipped. If you've received a tracking number, your order has already shipped and can no longer be cancelled, but you're welcome to reach out about a return or exchange.

How long does shipping take from Ottawa?

Orders typically process and ship within 48 hours. Orders placed on weekends are processed the next business day. If there's ever a delay on our end, we'll email you directly.

How much does shipping cost to Canada and the US?

Shipping is calculated at checkout based on your order size and destination, so you'll always see the exact cost before you pay.

Does Birling ship skateboards and skate gear internationally?

Yes, we ship worldwide, including to the United States, United Kingdom, Australia, and across Europe (Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Georgia, Germany, Iceland, Ireland, Italy, Lithuania, Luxembourg, Spain, Sweden, Switzerland), plus Hong Kong, Japan, New Zealand, and Mayotte.

What currency are Birling's prices in?

All prices are listed and charged in Canadian Dollars (CAD). Your bank converts the charge to your local currency using the exchange rate at the time of purchase.

Do I pay tax on orders shipped within Canada?

Yes, orders shipped within Canada include the applicable GST/HST rate, calculated automatically at checkout.

Where is Birling skate shop located in Ottawa?

Birling is an independent skate shop and café at 562 Somerset St. West in Centretown, Ottawa.

Can I pick up my order in-store instead of shipping?

Yes - just select in store pick up at checkout.

Does Birling sell skateboard decks, trucks, and wheels in-store and online?

Yes, Birling carries a full range of skateboard hardware and apparel both in-store and online, with new arrivals added regularly.

Does Birling have a café inside the skate shop?

Yes. Birling is a skate shop and café in one space, so you can grab a coffee while you shop or hang out.

Is Birling hiring?

We're always open to hearing from people who love skating and want to be part of the Birling team. Drop by the shop with a resume to introduce yourself.

Who runs Birling?

Birling is independently owned and operated by a small team of Ottawa skaters.