Returns

 

Return window
You have 30 days following the shipping date of your order to return any unused items.
Items that were on sale are eligible for return as long as they are not marked as final sale.

Easy return

• Send us an email
  Please contact us at info@birlingtheottawa.com.
• Re-package your items
  • The majority of our orders are shipped in resealable bags or cardboard boxes. Both can be reused to ship back any returns if they are still in fair condition.
  • Send back your items with all of their original tags. Any removal of the manufacturer’s sewn-in tags will automatically result in the denial of your return.
  • Send back items in their original packaging.
  • Make sure the items are unwashed, unused, and in their original new state.
  • Securely pack your return with the provided packing slip inside and ensure that the return label is taped and visible on the outside of the package.

Do not apply tape, return labels, or any adhesive directly on the manufacturer’s packaging (shoe boxes, binding boxes, etc.). Pack the box(es) inside another box or bag and apply tape or adhesive to the outside of the parcel. Applying tape, adhesive, or damaging the manufacturer’s original packaging in any way may result in reconditioning fees or the denial of your return.

• Bring your package to your nearest post office.
• Processing your return
  Your return will be processed within 14 business days following the receipt of your package at our shop. Original shipping costs are never refundable.

Reception of defective, damaged, or incorrect items
It is the customer’s responsibility to inspect the entire order upon reception and to contact customer service within 7 days to report any issues. Customers must keep all packaging and provide pictures for verification.

In the case of incorrect, defective, or damaged items, the products must be returned before we can proceed with an exchange or refund. Items must not be used, washed, or altered in any way and must include their original packaging and tags.

Final sale items
Items marked as final sale cannot be returned, exchanged, or refunded. You cannot exchange a final sale item, even for a different size. These items will be identified on the product page, in the cart, and at checkout.

Exchanges
If you would like to exchange a product for a different size or color, we recommend placing a new order for the replacement. This ensures the item is reserved for you and shipped without delay. Contact us, and we can assist with arrangements.

In-store return
With the presentation of your online store order receipt, you have 30 days from the shipping date to exchange or return items for a refund in-store (shipping fees are not refundable).

No in-store returns, credits, or exchanges are possible from December 26th to 29th.

Holiday return policy
Products purchased between November 1st and December 24th can be returned until January 31st online or in-store. For online returns, your return claim must be placed before January 31st.

Return to sender
If a parcel is shipped to an incorrect address, unclaimed, or the delivery is refused and returned to our warehouse, the shipping fees will not be refunded. A flat $15 CAD fee will be charged. It is the customer’s responsibility to provide the correct shipping address and claim their package within the timeframe prescribed by the drop-off location.