Returns & Exchanges
Live in the Ottawa area and want to pick up your order in-store? Simply select "in-store pickup" at checkout. There is no charge for this service.
Shipping for any order over $150.00 within Canada is free. Otherwise, shipping will be calculated at checkout by Canada Post.
If you are unhappy with your order for any reason, you have the option of bringing or shipping your item back within 30 days of it's purchase. The items must be unworn and have no visible damage or markings. Please ensure that the tags are still on the item and print your purchase order to include in the package.
The shipping cost for any return is the responsibility of the customer. If you'd like to exchange your purchase for something else or have any other questions regarding exchanges and returns, please contact kyle@birlingtheottawa.