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FAQ

Meg Dowe

I live in the Ottawa area. Can I order something online and pick it up in the store? 

Yes. Simply select "in store pick-up" at checkout. There is no charge for this service.


Is your entire inventory for sale online

You can safely assume that 99% of our stock is available online. We are constantly adding new items to the web store as we receive them, therefore a delay between what is available in store and online is possible. Taxes, duties, handling and custom fees may apply to packages sent outside of Canada. Any duties payable will be the sole responsibility of the customer.

Returns Policy

If you are not happy with your purchase simply return it to us, in its original and unworn condition, within 14 days of receipt for Canadian orders or 21 days for international orders. We will either send out replacement goods or refund you the purchase price minus shipping. Parcels that are returned to us remain the customer's responsibility and a refund will not be given until we have received them. We highly recommend that you send your returns using a registered service and that you clearly label your parcel as a return. Failure to do so may incur further handling and customs fees which are the responsibility of the customer. 
Birling will only refund the cost of delivery if your order was incorrect or faulty. If the item was faulty when you received it, please notify us within 8 days of receipt. 
Sale items, soap and underwear cannot be exchanged or refunded.

Returns Address

Birling
562 Somerset Street West. Unit A
Ottawa, Ontario, Canada
K1R5K2 

    Consultancy

    Over the past few years we have consulted for a variety of companies and have built a portfolio showcasing an array of disciplines ranging from event production, fundraising, skateboard park management, sales consultancy, marketing and branding. Feel free to contact us with any questions.

    Contact Us

    If you have any questions, feel free to email shop manager, Kyle! He tries his best to get back to you within 24 hours.

    If it is urgent, please call the shop.
    kyle@birlingtheottawa.com
    (613) 695-4782

    Delivery & Returns

    Free shipping on any order over $150 within Canada. Otherwise, shipping will be calculated at checkout by Canada Post.

    Not happy with your purchase?
    You may return your order for a full refund or exchange within 30 days of purchase. Returns

    Store Hours

    Monday – Friday:
    10am – 7pm

    Saturday & Sunday:
    10am – 5pm